Restricted Countries/Regions
Rivvi Jewels currently restricts shipments to countries or regions experiencing active military conflicts.
International Shipping Fees
For international orders, Rivvi Jewels offers global delivery services.
· Free Shipping: Complimentary worldwide shipping is granted for orders exceeding $260 USD.
· Standard Fee: A flat rate of $30 USD applies to orders below $260 USD.
Order Processing Time
Upon order confirmation, our warehouse team will process and prepare shipments within 2 business days.
Estimated Delivery Timelines
The following delivery windows apply based on regional carriers:
|
Region |
Shipping Partners |
Delivery Duration |
|
North America |
EMS/4PX |
0–10 business days |
|
Europe |
EMS/4PX |
10–15 business days |
|
Oceania |
EMS/4PX |
8–12 business days |
|
South America |
EMS/4PX |
10–15 business days |
|
East Asia |
EMS/4PX |
6–12 business days |
Customs Duties & Shipping Costs
All customs duties, import taxes, and related fees are the sole responsibility of the recipient. These charges vary by destination country/region and are calculated based on local regulations and the declared value of the order.
Order Tracking
· A confirmation email containing your order number will be sent immediately after purchase.
· A separate email with a tracking number will be issued once the order departs our warehouse.
· Tracking information may require up to 12 hours to activate in carrier systems.
Delivery Delays
While Rivvi Jewels undertakes full efforts to ensure timely delivery, we shall not be held liable for delays arising from third-party logistics errors or customs clearance procedures. No refunds or compensations will be issued for delays beyond our control.
Lost or Undelivered Packages
1. Immediate Action: Contact the shipping carrier directly to resolve delivery discrepancies (e.g., premature "delivered" status or missing parcels).
2. Escalation: If unresolved, submit a formal inquiry to our customer service team at rivvijewels@gmail.com within 30 days of the expected delivery date. Rivvi Jewels will initiate an investigation and liaise with the carrier on your behalf.
Policy Updates
Rivvi Jewels reserves the right to amend this policy in accordance with international trade regulations. Customers are bound by the terms active at the time of purchase.