Return Eligibility & Timeframe
Customers may initiate returns for non-quality-related reasons (e.g., personal preference, sizing issues, duplicate purchases, or order inaccuracies) within 7 calendar days of product receipt. Return shipping costs shall be borne by the purchaser.
Return Conditions
1.
Full Original Packaging: All items must be returned in their original condition, inclusive of:
2.
1. Branded packaging boxes
2. Product tags
3. Delivery documentation
4. Promotional materials
5. Complimentary gifts
Failure to comply may result in return rejection.
3.
Non-Returnable Items:
4.
1. Products not purchased via the Rivvi official website
2. Used or worn items
3. Items missing/damaged components affecting resale value (e.g., packaging, warranty cards, invoices)
4. Damage caused by misuse, improper storage, or maintenance
5. Customized products without quality defects
6. Items lacking original proof of purchase
Packaging Standards
To ensure safe return transit:
1. Individual Packaging: Each item must be sealed in a separate transparent bag (e.g., earrings require two bags).
2. Protective Layering:
1. Wrap items in bubble wrap
2. Secure in a rigid cardboard box
3. Fill voids with additional cushioning to prevent movement
3. Liability: Customers assume full financial responsibility for damage caused by non-compliant packaging.
Return Shipping Costs
For returns initiated for personal reasons:
· Customers shall cover all return shipping and applicable customs fees.
· Fee estimates will be provided post-return authorization.
Return Procedure
1.
Pre-Return Authorization:
2.
o Submit a request to rivvijewels@gmail.com with:
§ Order number
§ Return rationale
§ High-resolution product images
o Await approval and return instructions.
3.
Shipment Tracking:
4.
o Retain tracking documentation until refund completion.
Exchange Policy
Rivvi Jewels does not currently facilitate product exchanges. Customers may:
1. Return eligible items per this policy.
2. Place a new order for desired products.
Refund Process
1.
Refund Scope:
2.
o Approved returns qualify for a refund of the product purchase price (excluding original shipping fees).
3.
Timeline:
4.
o Refunds are processed within 7 business days of receipt and inspection.
o Credits are issued to the original payment method.
5.
Condition Verification:
6.
o Rivvi reserves the right to deny refunds for items exhibiting:
§ Diminished functionality
§ Value loss due to customer handling
§ Non-original alterations
Legal Disclaimers
1. Rivvi Jewels reserves the right to modify this policy in compliance with international consumer protection laws.
2. This policy constitutes a binding agreement upon order placement.